NettyForge Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.
1. Information We Collect
We collect information you provide directly, including: email address, Discord tag, payment information (processed securely by third-party providers), and any communications you send us. We also automatically collect technical data such as IP addresses, browser type, operating system, and pages visited through standard web server logs.
2. How We Use Your Information
Your information is used to: (a) process transactions and deliver purchased products; (b) manage software licenses and HWID validation; (c) communicate with you about your account, orders, and support requests; (d) improve our products, services, and website; (e) detect and prevent fraud or abuse. We do not sell your personal information to third parties.
3. License & HWID Data
Our licensing system collects Hardware Identification (HWID) data to validate software licenses and prevent unauthorized usage. This data is cryptographically hashed and stored securely. HWID data is used solely for license verification purposes and is automatically purged when a license expires or is revoked.
4. Cookies & Tracking
We use essential cookies to maintain session state, remember your language preferences (NETTYFORGE_LOCALE), and ensure security. We do not use third-party advertising cookies. Analytics cookies may be used solely to understand aggregate traffic patterns. You can disable cookies through your browser settings, though some site functionality may be affected.
5. Third-Party Services
We integrate with the following third-party services: payment processors (for transaction handling), Discord (for authentication and community support), and cloud hosting providers (for infrastructure). Each third-party service has its own privacy policy. We share only the minimum data necessary for these services to function.
6. Data Security
We employ industry-standard security measures including: AES-256 encryption for data at rest, TLS 1.3 for data in transit, regular security audits, and access controls. Our API endpoints are protected by rate limiting and authentication. Despite our best efforts, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide Services. Transaction records are retained for a minimum of 5 years for legal compliance. You may request deletion of your personal data at any time by contacting us. We will process deletion requests within 30 business days, subject to legal retention requirements.
8. Your Rights
You have the right to: (a) access your personal data; (b) request correction of inaccurate data; (c) request deletion of your data; (d) export your data in a portable format; (e) withdraw consent for data processing; (f) lodge a complaint with a supervisory authority. Exercise these rights by contacting us through Discord or email.
9. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to remove the information.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly. Significant changes will be communicated through our Discord server and/or via email to registered users.
© 2026 NettyForge Studio. All rights reserved. For data-related inquiries, contact privacy@nettyforge.com.